Below you will find a list of our most commonly asked questions. Hopefully this answers any questions you may have about Nyonyalcious order, shipping and returns process as well as our privacy policy.

About Nyonyalicious

My Name is Lay Ean Eng, the founder of Nyonyalicious. I was born in Penang, Malaysia and came to Australia to study. Somehow I ended up settling in Australia more than 30 years ago with my beautiful family. I grew up in Penang in a Baba Nyonya Family and so grew up with this amazing cuisine.
About Lay Ean

Bringing back this amazing nyonya cuisine to the Peranakan community and the public, irrespective where you live in the world; and also conducive to the 21st century.

>> My Mission

About Our Products

Nyonyalicious is a fully online ecommerce business. We do not have a shop front.

We specialised in Flavours of Penang, thus our ingredients are carefully chosen to suit the Penang cuisine.

For example, the exclusive range of the Little Nyonya Pastes 

The famous Pok Oy Thong mixed spice, Rose Brand char koay teow and soy sauces, Boy Brand rojak sauce and much more.

>> Check out Nyonyalicious online store

Our products are mostly sourced from Penang, Malaysia.

All prices on our website are listed in AUD$.

All prices on our website are GST INCLUSIVE.

Free shipping is offered to purchases over $70 (excluding delivery).

Unfortunately, we only ship within Australia.

We delivery Australia wide for a flat rate of $7.95 per order. However for any orders over $70, delivery is FREE!

Yes, you can pick up your order at Northbridge. However we require 24 hours to fulfill your orders. You can select the date and time for pick up from the check out page.

Pick Up –  Northbridge area

O’Sullivans Health Foods – Northbridge Plaza, 113 Sailors Bay Rd, Northbridge NSW 2063

>> Delivery 

You order will take 24 hours to process. We use both Couriers and Australia Post to deliver your order. The parcel will take 2-3 working days to delivery to Sydney, Melbourne and Brisbane. However will take longer to South Australia, Perth and regional Australia.

Yes, all our parcels are trackable. Once we have processed your order and booked a pick up, you will automatically receive a tracking notification either via text message or via your email inbox.

If you prefer to have your parcel left in a safe place such as in front of your doorstep, behind a flower pot, in the letterbox etc. you can leave a comment in the ” Delivery instructions” on the check-out page. However, Australia Post would require you to sign for the parcel.

To leave the parcel you can select the ATL (Authority To Leave) option at checkout. NOTE: Any packages marked with ATL cannot be replaced if they go missing, so this option is at your own risk.

Note: Even if you give the ALT for the postman to leave the parcel, but it is at the postman’s discretion and makes the final decision as to whether to leave the parcel as instructed. You will need to discuss with your local Post Office.

When we have booked the pick up, you will receive notification of delivery. The carrier’s details will be noted on the notification.

No. If you are unhappy with your order, send us an email within 7 days of receipt of products. We will organise for the refund.

You should receive confirmation of your order immediately after payment. Should you not received any email confirmations in 4 working days, please contact our office.

Note: Sometimes due to spam filters on your browser, our emails are not able to reach your inbox. If this is the case, you can contact us via Facebook messenger, Whatsapp or via our Live Chat on your site.

Unfortunately, being an eCommerce store, once the order is being processed (i.e. packed and pick-up being booked) , we are unable to change the booking and refund your shipping.

However, if you should contact us immediately before the order is processed, we will be able to assist with the process.

Orders

You should receive confirmation immediately after payment is made. If for whatever reason you did not receive a confirmation in your mail inbox, please contact.

Unfortunately no changes can be made after you have submitted your order. However you can always contact our office and we can work something out.

Your order will be dispatched once payment in our account has been cleared.

However to speed up the process, you can send us a screen shot of your payment details via email or text as proof of payment. Your order will be processed upon receipt of payment confirmation.

We will inform you should one of our products are out of stock, and will advise the delivery date.

Return Policy

At Nyonyalicious, we want to make your shopping experience as enjoyable as possible. Should you be unhappy with your purchase, contact us within 7 days upon receipt of your order for a refund. All products must not be opened.

Contact details: admin@nyonyalicious.com.au

Yes. We do require you to set up an account with your mailing / billing details.  The purpose is for billing and delivery purposes.

Once you have create an account, you just have to log in for future orders.

>> Log In to your account page

We have two different registration on our site. One is for newsletter subscription and the other is for online store registration.

Newsletter Subscription

Subscription for newsletter requires only your name and email address to receive our weekly newsletter. This is stored in our news subscription (Mailchimp) server.

Online / Woocommerce account

However your details stored in the store ACCOUNT is for billing and delivery purposes, which is different from Mailchimp. You are required to create a UserID and Password.

>> Log In to your account page

Yes, when you receive the newsletter, go to the bottom of the page, click on update subscription, and change your personal detail accordingly.

Yes.

Log In to your account to update your personal details.

Reviews

We welcome your review of our products.

Go to Nyonyalicious Online Store, select the product you would like to review. On the left hand side of the page, you will see the review segment (under description).

Gifts

Yes! Definitely!

On the checkout page, select Gift Wrap and Card.

There will be $5 extra for this service. You can leave a message on the message comment section. Your message will be hand written on the gift card.

What’s included?

  • A Nyonya Designed gift card with hand written message of the card.
  • Wrapping