Once again, Happy New Year. I hope you had a wonderful break with your family and are now back to some routine and work .
I know it has not been the usual holiday that we are used to. I know, as I miss the travelling to other parts of the world and visiting my parents and relatives in Malaysia. I know you may be in the same ‘boat’, so how did you spend your holiday?
Did you travel? Could you visit families and friends? Did you become more creative in the kitchen? Did you do more home maintenance or just chill at home?
Since I was at home, it was a great opportunity to go through all the suggestions and feedback from you. Thank you so much. I have taken your feedback into account and have implemented your suggestions. This is what I have been working on …
(1) Revamping the website to make it easier for you to maneuver and search for items.
Today, I would like to mention more about the postage. As you may have heard, a lot of changes happened in the transportation industry both locally and internationally due to current Covid situation. As a result, the costs have increased as well, unfortunately. This is due to the increase in demand for online deliveries, additional Covid safe processes being introduced, border closure issues, and so on.
I have worked hard to maintain the cost of delivery for all of you and have absorbed as much as I possibly can, but I still have to amend some of the rates. But I can assure you will love some of the options I have introduced as well.
For example, I have introduced free deliveries for certain interstate parcels, excluding Northern Territory and Tasmania (I apologise) and ACT.
I have also added the options to deliver to Post Office Boxes as well as Parcel Lockers. Personally, I don’t like to use these two options as the couriers do not deliver to these two options. However, due to feedback and requests from customers, I thought I will trial it for 2 months and see how it goes. So yes, for those customers who prefer to use P O Boxes and Parcel Lockers, here is your opportunity to use these options.
Here are the updated rates that I have introduced for this year.
More information can be viewed under shipping.
(3) About our products
I will be working on adding a few more new products as well as over the next few weeks, so stay tuned. Unfortunately, due to the Covid situation, the prices for some products are affected as well. I am still maintaining the year 2020 prices for the time being, but will be gradually updating them over the next few weeks.
Finally, I really would like to take this opportunity to THANK YOU for your continual support, and taking the time to share your thoughts and feedback with me so that I can continually improve on the services for you.
Most of all, I am not forgetting our couriers for continually working tirelessly, making sure all your orders arrived within a reasonable time frame, despite the constant interstate boarder closure and lockdowns.
Lastly, may the new year bring health and joy to your family. We will get through this pandemic together!
Have a wonderful week ahead.